Shipping policy
Shipping Policy
Last Updated: February 23, 2026
Thank you for shopping with SparkleCharmCo! We’re so excited to send a little sparkle your way ✨ Below you’ll find everything you need to know about our shipping process.
Processing Time
All orders are processed within 7 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.
Please note:
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During sales, holidays, or new collection launches, processing times may be slightly longer.
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Custom or personalized jewelry may require additional processing time (typically 7–10 business days).
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated Delivery Times (After Processing):
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Domestic (U.S.): 3–7 business days
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Canada: 7–14 business days
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International: 10–21 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.
Free Shipping
We offer free standard shipping on orders over $75 USD (U.S. only).
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.
If you do not receive tracking details, please contact us at:
📧 support@sparklecharmco.com
International Shipping & Customs
International customers are responsible for any customs fees, duties, or taxes required by their country. These fees are not included in our shipping rates.
We are not responsible for delays caused by customs.
Lost, Stolen, or Damaged Packages
SparkleCharmCo is not responsible for lost or stolen packages marked as delivered. If your package is marked delivered but not received:
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Check with neighbors or your local post office.
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Contact the shipping carrier directly.
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Reach out to us for assistance.
If your item arrives damaged, please email us within 48 hours of delivery with:
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Your order number
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Clear photos of the damaged item and packaging
We will gladly work with you to resolve the issue.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. SparkleCharmCo is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately at support@sparklecharmco.com. We cannot guarantee changes once an order has been processed.
Questions?
We’re here to help!
Email us anytime at support@sparklecharmco.com and we’ll get back to you within 24–48 business hours.
Thank you for supporting SparkleCharmCo 💎✨